Cool Play Casino Review (2024)

Cool Play Casino is an online platform where players can experience a variety of games, from slots to live dealer options. With over a decade in the industry, it has established its presence under strict regulatory bodies. This review takes a closer look at what this casino has to offer, highlighting its bonuses, game selection, and mobile compatibility, as well as important details about customer support and withdrawal policies. If you're considering playing at Cool Play Casino or are just curious about its offerings, read on for an insightful overview.

Cool Play Casino gives players different bonuses and deals to make playing games more fun. When you join, you get a bonus that doubles your money up to $200 and gives you 20 extra spins on the Starburst game. Regular players can also get extra spins on certain games and more bonuses when they add money to their account. It's a good idea for players who come often to check the promotions page to see the new deals.

• Welcome offer includes a match bonus and extra spins.
• Ongoing promotions with bonus spins on various slots.
• Match bonuses are available to boost player deposits.

Bonuses give you more time to play and let you try out new games, but be careful of the bonus rules. These rules can affect when you can take out any money you win with the bonus. Sometimes, even money you put in without a bonus can get locked by these rules. Always read the bonus rules carefully to know what you're agreeing to.

Some users worry about how long it takes to get their money when using card payments, which can be 3 to 7 days, plus a 72-hour wait. It's good to keep these wait times in mind when you want to withdraw your cash. To sum up, the bonuses might look good, but it’s important to know the rules and be ready for possible waiting times to get your money.

Cool Play Casino offers a wide range of slot games to suit everyone's tastes. Popular games include Terminator 2 and Game of Thrones, alongside classics like Irish Eyes 2 and Sunny Scoops. There are also big jackpot games available, like The Dark Knight slot.

• Terminator 2 slot
• Game of Thrones slot
• Irish Eyes 2 slot
• Sunny Scoops slot
• The Dark Knight slot (Progressive)

People who prefer classic casino games can also find something for themselves. There are a few versions of Blackjack, Roulette, and Video Poker available, along with games like Baccarat and Triple Pocket Hold'em Poker. Even though these traditional games are fewer in number than slot games, they still offer a good option for those wanting to play at virtual tables.

The best part of the casino is the live dealer section with games such as Blackjack, Baccarat, and Roulette played with real dealers. This area makes playing online feel like being in an actual casino and lets players talk to each other. While the casino does a great job with its slot machines and live dealer games, it could do better in offering more virtual table games. However, the table games they do have are done well and make for a fun experience, which is important for any online casino.

To start playing at Cool Play Casino, go to the main website and click on the sign-up button to make a new account. The registration process is easy and requires only a few steps, making it quick for anyone to join.

• Providing personal information such as name, address, and age to verify that the player is of legal gambling age.
• Creating a username and a secure password for account protection.
• Confirming the account via email to ensure the details provided are valid.

Signing up is fast and only takes a few minutes before you can play the games. But some people have said it's hard to say no to automatic bonuses. If you don't want these bonuses, you should ask the customer service team to take them off your account.

After signing up, players can play all the online and live games that the casino offers. They can play on computers or mobile devices, which lets them play whenever and wherever they want. However, to fully manage their accounts and set limits for safe gambling, they need to use a computer, which is not ideal for people who only want to use their phones or tablets.

Cool Play Casino offers easy sign-up and attractive bonuses for new players, but it's important to read and understand all the rules about these bonuses and the bets you have to make to get them, which helps avoid confusion and ensures a good beginning at the casino.

Players looking at Cool Play Casino notice its wide range of games and smooth play on mobile devices. But some players have had mixed experiences with the casino's customer support and delays in getting their money out.

The website has a wide variety of slot machines and games, which people can easily find and use. Users like that they can quickly switch from playing on computers to using mobile devices without any problems, allowing them to continue playing wherever they are.

• Accessible and smooth mobile gameplay
• Strong selection of slots and virtual games
• Easy navigation of the casino site

Some players face delays when trying to get their money out, and sometimes it takes longer than expected. People should know that getting cash through EWallets is quick, usually within a day, but getting money through a bank or card can take much longer. There have also been some complaints about the rules for using free bonus money, with some players getting penalized even if they didn't use the bonuses.

Most people find Cool Play Casino satisfactory, but some have problems when trying to take money out. Players are unhappy about surprise betting rules they must meet. While people like the variety of games and how well it works on mobile phones, these issues might turn some away. Players should always read the terms and conditions to avoid problems while playing games online at Cool Play Casino.

Cool Play Casino offers a diverse range of deposit methods, catering to players with different preferences. Players can choose from options like Discover, Maestro, MasterCard, Neteller, Paysafe Card, Visa, Skrill, and various online bank transfer methods including Trustly and WebMoney. For withdrawals, users can opt for Bank Wire Transfers, Visa, Skrill, or Neteller, among others. The availability of multiple currencies like Euros, British pounds sterling, and US dollars adds to the convenience for international players.

You can quickly put money into your casino account, but getting your winnings out takes longer. The casino says eWallets will give you your cash in about a day, but if you use a card, you might wait 3 to 7 days. A bank transfer can take even longer, from 4 to 10 days. You also must wait 72 hours before the casino even starts the process. If you want your money fast, this might annoy you. Also, you can only withdraw up to 3,000 euros every week and 6,000 euros every month. Big-time gamblers may find this too little, but it's enough for most players.

Cool Play Casino follows typical financial procedures for online casinos, but players should note that they might have to wait before their money is withdrawn and they could face delays. The casino offers a variety of payment options and accepts different currencies, making it easier for players to handle their money online.

Cool Play Casino is secure and fair, focusing on several important features.

• Use of SSL encryption to protect sensitive data
• Regular independent audits to verify RNG fairness
• Compliance with regulations of trusted authorities

Cool Play Casino uses strong SSL encryption to protect players' personal and bank details. This means that when customers play games, put money in, or take money out, the casino keeps their information safe. This meets the strict rules of both the Malta Gaming Authority and the UK Gambling Commission, so players can feel confident their data is secure.

It's also important to do regular checks on the casino's system that picks numbers randomly. Experts check to make sure this system is reliable so the games like slots or card games are fair. This way, players know that each game's result is truly random and no one is cheating to win. Everyone gets an equal chance to win.

Cool Play Casino works hard to keep their games safe and fair, but sometimes players might have to wait longer than they'd like for their money because of glitches or slow processing. Some customers have complained that getting their winnings takes too long. Yet, the casino always follows strict rules to protect players, making player safety a top priority.

Cool Play Casino stands out because it uses software from well-known companies. You can play games made by Games Global, NetEnt, and Nyx Interactive, as well as games from Genesis Gaming and Thunderkick. With games from these top developers, you can expect a fun variety of games with great graphics and entertaining play.

• Games Global is known for its wide selection of slots and progressive jackpots.
• NetEnt's reputation rests on its innovative slot designs and immersive live dealer games.
• Nyx Interactive brings a variety of games to the table, appealing to different player preferences.
• Genesis Gaming adds variety with its unique themes and bonus features.
• Thunderkick is celebrated for its quirky and creative slot concepts.

The software makes sure games work well on various devices, important for people who like to play games on their phones or tablets. The casino doesn't have an app to download, but you can easily play games on it just by going to its website on your browser. This makes it easy for players to use the online casino and enjoy their gaming experience.

Some players notice that Cool Play Casino doesn't have all the games other casinos offer. However, most people find the games they do have to be enough and fun. The casino works with well-known software companies to add new games from time to time. This keeps the games up-to-date and makes sure players who come back have something new to look forward to. Cool Play Casino has reliable software that helps it be a popular place to play games online.

Cool Play Casino works well on phones and tablets, so you can play games wherever you are. The site changes to fit your device, and you don't need to download anything because you can play through your internet browser. The casino offers many games, like slots and card games, and you get the same full gaming experience on mobile as you do on a computer.

• Ease of access on various mobile devices
• No app download required
• Good selection of games available on mobile

The mobile site works well most of the time, but a few users have mentioned that it sometimes crashes. These crashes don't happen often and they don't ruin the overall experience of playing games on your phone. It's also worth mentioning that if you want to change your gambling settings for safety, you can't do it on your phone; you have to use a computer, which might be inconvenient for some people.

Switching from a computer to a phone is easy at Cool Play Casino and feels the same on both. It’s important for players who use different devices to have a smooth experience. Even though there isn’t a phone line for help, the live chat is available to help mobile users during certain hours. Overall, Cool Play Casino’s mobile setup is all about giving players what they need to play how and when they want.

When exploring customer support at Cool Play Casino, players will find several contact methods. Support is offered primarily through live chat and email. Live chat is operational daily from 7:00 am to 11:00 pm, which covers most playing hours, although it is not 24/7. Email support is a steady fallback with customer support at [email protected], however, replies are typically provided within a 48-hour window.

The customer service team is usually helpful and knows how to solve problems. However, sometimes their help might not feel very personal. Also, there is some confusion because the wait times for getting money out that the service lists don't always match the real wait times.

The main problems are that the service doesn’t run all the time and there’s no direct phone number to call for help. Some people also find the mobile website difficult to use, which can be annoying and might disrupt their experience. While these kinds of support are common for online casino sites, not having a 24/7 chat or a phone line for help could be a problem for customers who want to talk to someone right away.

Cool Play Casino is authorized and monitored by both the Malta Gaming Authority (MGA) and the UK Gambling Commission, which are well-known for their strict rules. The MGA watches over the casino to make sure it offers fair and honest games. The UK Gambling Commission also checks that Cool Play Casino follows strict standards, which gives players extra confidence. These groups make sure that the casino protects players, follows the law, and works in a responsible way.

• Regulated by Malta Gaming Authority
• Licensed by UK Gambling Commission

The rules at Cool Play Casino keep the gaming safe but mean that some players can't join. People living in places like Belgium, Bulgaria, and Italy can't play because of certain legal and business rules from the people who give out the casino licenses. However, the casino is still open to many other areas, allowing those players to legally enjoy their favorite games.

Cool Play Casino has licenses from both the MGA and UKGC, which means it's a trustworthy site that follows strict rules. The casino uses the latest security and plays fair. Some players might not like that they can't play from certain countries, but this is normal for online casinos and is in line with gambling laws worldwide. These licenses show that Cool Play Casino is a safe and honest place to play games online.

Cool Play Casino, opened in 2012, is a well-established gaming site with official approval from the Malta Gaming Authority and the UK Gambling Commission. The casino offers a wide range of online and live games, catering to players looking for different gaming experiences. It also features a mobile-friendly platform, so players can easily play games on their devices without having to download an app.

• Availability in many countries, although with notable restrictions.
• Withdrawal limits are reasonable at EUR 3,000 per week and EUR 6,000 per month.
• Multiple deposit and withdrawal methods catering to diverse preferences.

The casino needs to fix some problems. Customers are complaining about poor service and long waits to get money out. People have had their accounts closed after asking for their money. Often, it takes up to 10 days for players to receive their winnings, which might push them to play elsewhere. Players also find the bonus rules and the required bets to cash out confusing, leaving many unhappy.

Cool Play Casino offers a good variety of games and it's a safe place to play. But, be careful before signing up because some players have had problems getting their money out and have found the rules for bonuses confusing. Always read the terms and conditions carefully and know their rules before playing.